Topic: Toilet Repair - Laundry Tub Faucet Repair - Grovepoint Drive Florence Kentucky (Read 716 times)

DUNBAR PLUMBING · « **on:** April 28, 2010, 11:16:44 PM »

Customer contacted Dunbar Plumbing for numerous plumbing repairs in Florence Kentucky in the Oakbrook Subdivision off Grovepoint drive.

First repair was hot and cold shutoff valves inside a washer box in the laundry room on the first floor. The first step we took was diagnose high water pressure in the home.

Pressure gauge read static line pressure at almost 100 pounds of pressure. Customer did not want to acknowledge this problem. It's our duty to instruct, educate and inform our customer of situations that pose a risk to our company in regards to issues that could create liability.

First task was inspecting the valves inside the washer box. The valves at first impression were ones that have a history of being defective by design, but did not turn out to be that exact product. Read more...

DUNBAR PLUMBING · « **Reply #1 on:** April 28, 2010, 11:33:34 PM »

The valves turned out to be normal stop valves and we removed the old black rubber seat washers and installed new vinyl composition flat washers. This resolved the issue and knowing that extreme high water pressure was a concern, as this customer did not acknowledge our recommendation of using stainless steel braided supply hoses for the washing machine. It was more than obvious that this customer refused to understand the reality we were trying to show was important.

The main water line entering this structure had a pressure reducing valve, but was defective as any working PRV will have pressure no greater than its maximum setting, which is 75 pounds of pressure. We explained to the customer once again that this device that was designed into the plumbing system was put there for a reason.

The seat washers on the supply valves to the washing machine were replaced and water was turned back on to the structure.

DUNBAR PLUMBING · « **Reply #2 on:** April 29, 2010, 12:02:19 AM »

Also at this same location, we were asked to repair a toilet on the basement level of the home. Upon inspecting this toilet, our first determination was that this toilet was an American Standard Cadet 2 toilet, from looking at the design of the toilet tank. When we noticed that the flush valve assembly had been retrofitted with a fluidmaster flush valve assembly, someone obviously had problems with this toilet and didn't want to put back the correct original equipment manufacture products. This creates a slippery slope that only gets worse.

As with 99% of all toilet repairs we perform, our first intended move is replace the flapper with either a west coast flapper or a red Korky replacement flapper. These two flappers take care of and work for nearly most toilets. The first flapper, the west coast flapper allowed the dye that was put in the tank to bleed through.

The second flapper did the exact same thing, leaked. There was an older Hunter fill valve that given the age of the fill valve was in need of replacement, but it wasn't till the first flapper leaked that we knew the flush valve assembly was defective.

With the customer watching us come to this conclusion, the discussion was now a toilet that had been worked on and still not repaired. Closer inspection of this toilet revealed that the toilet was not an American Standard toilet, but an Aqualine that the local (and best served) service supply house could not find information on the toilet, with exception to a builder's grade, cheap toilet that was sold locally at Home Quarters (HQ) that has been out of business for a number of years here in the Northern Kentucky area.

This discovery of the actual brand was only known after the lot numbers were ran inside the tank. This toilet design was almost a carbon copy design of the American Standard Cadet 2, which is why we made that first statement.

The customer asked in detail the costs involved in repairing this toilet, and we explained the costs. At that very moment knowing the time already invested, knowing the quality of the toilet, we recommended replacing the toilet, explaining that the time invested with our company would be nearly the same whether it was a replace or a repair.

Customer decided to just leave the toilet as it first was, and we agreed as well. The toilet actually ran for months, costing a great deal of money to this property owner.

We believe that this constant leaking marred or wore an uneven surface on the flush valve seal's lip. Thus the reason two different brand new flappers did not solve the issue.

Given that the toilet was very inexpensive, "most" customers are an open ear to suggestions. This property owner took our good advice as insults from the time we mentioned the high water pressure.

At no time do we ever subject our customer base to high pressure sales. We simply tell them for the mere reasoning of liability so they know their plumber has done his job to let it be known that there are symptoms, and then there are problems.

The symptoms were the leaking faucets, the problem is a defective/blown Pressure Reducing Valve.

As a result of this situation with this customer, we decided to discount our services to excuse ourselves, made notations on the invoice that the customer was fully aware of the situation.

This is the first customer that we've had that does NOT represent the great and loyal customer base of Dunbar Plumbing. The great relief was the 2 repeat customers that left voicemails requiring our services while we attended to the above work detail.

I'm writing these statements above in representation of my company. In a public statement, I can say firsthand to my repeat customers, my incoming customers that if we as a plumbing company get treated without respect, considering our good technical information as unimportant, our decision to dismiss and desist any future work relationship is done solely out of respect for our time and attention to our customers that DO respect the level of knowledge we bring to the front door, and how that very knowledge protects them in the event there are issues relating to the potential of causing damage to personal property along with premature wear of the components involved in the plumbing system.

We wish the best for this customer and their plumbing related issues, but we feel this customer is better served with another plumbing contractor that can better serve their special needs.

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Author Topic: Toilet Repair - Laundry Tub Faucet Repair - Grovepoint Drive Florence Kentucky (Read 716 times)

DUNBAR PLUMBING

Toilet Repair - Laundry Tub Faucet Repair - Grovepoint Drive Florence Kentucky

DUNBAR PLUMBING

Re: Toilet Repair - Laundry Tub Faucet Repair - Grovepoint Drive Florence Kentucky

DUNBAR PLUMBING

Re: Toilet Repair - Laundry Tub Faucet Repair - Grovepoint Drive Florence Kentucky